FAQ

How can Yvan Christians products be purchased?

Our products are distributed through a dealer network in Belgium and abroad to limit transportation costs.

Our dealers can provide you with detailed information on our products.
Explicitly ask for sufficient product information and make sure to get our comprehensive Yvan Christiaens catalogue.

Our products are marked with a stamp:

stempel

This stamp marks all our quality products. Please check the presence of the stamp upon delivery of your order. If you can’t find it, please inform us there of: info@tuinhuizenfabrikant.be.

How can I contact an Yvan Christiaens dealer?

Complete the information form and then we will send you our brochure with the contact data of the dealer in your area. This dealer knows all Yvan Christiaens products and can execute all works for you. He also provides an after-sales service.

Are the Yvan Christiaens products Belgian ?

All Yvan Christiaens products are Belgian and are manufactured in our own workshop on a 25,000 m² site.

Are all Yvan Christiaens products displayed?

Because of the large range it is impossible to display all models. Therefore, ask for our brochure, it will largely inform you on all the possibilities.

Is custom-made work possible?

Of course, custom-made products can be made. Fax your plan to +32(0)56 77 47 52 and we will develop it.

What are the dimensions of windows and doors?

Windows and doors have standard dimensions. However, the customer can – within technical possibilities – choose the position. Doors can be delivered with or without glass (Yvan Christiaens products are only supplied with glass, no plastic windows!). There are various door types: modern or rustic. The sense of rotation can also be chosen. Rubber sealing is provided where possible. All of this without extra charges. Check the Yvan Christiaens for all the possibilities.

Does my garden house or carport have gutters?

Yes, all flat roofs with metal sheeting and/or EPDM foil have gutters. Gabled and pyramid roofs are not provided with gutters, but they are optional. For further information, contact your dealer.

What material are the posts made from?

The customer chooses the material for the posts: glued impregnated wood 12x12 or hardwood (extra charges). Oak is also an option at extra charge.

Is the garden house delivered exactly as shown in the pictures?

The pictures on our website and in our brochure were sent to us by our customers, and might have been taken some years ago. Also, the product might meanwhile have been adjusted due to product innovation. Some clients may have stained the wood, or optional gutters might have been mounted. Therefore, ask your dealer for the exact product description. The garden houses are supplied in accordance with these regulations.

What is the usual delivery term?

In general there is a delivery term of 4 working weeks for products without autoclave, 5 working weeks for products with autoclave and 6 working weeks or more for custom-made projects or (very) large garden houses. The delivery term is seasonal, from March to June the delivery term can be a few weeks longer.

What is the guarantee?

All Yvan Christiaens products are supplied with the legal guarantee.

Can I assembly the garden house myself?

Yes, you can easily assemble a 3x3 m garden house, if you are equipped with some tools, normally owned by a handyman. For larger garden houses, we recommend assembly by an Yvan Christiaens professional or by one of his dealers.

What does the assembly cost?

The assembly costs depend on size, type, location and other factors. For further information, ask your dealer.

Does the building kit have an assembly plan?

Yes, every type is provided with a general assembly plan. It can however deviate from the supplied product, but the principle, the idea and the system remain the same. Because of our very large range and many types it is impossible to make a plan for every single type. If the assembly turns out to be a bit complex for you, we recommend to have the assembly done by our assembly service. Our professionals have experience, it is their job.

Is it best to provide a wooden or a concrete floor?

For a small garden house of approximately 3x3 m, a wooden floor might do. For larger garden houses, we recommend a concrete Floor. Yvan Christiaens or one of our dealers can also take care of that.

Which wood types are chosen for Yvan Christiaens products?

Cedar, whitewood, impregnated whitewood, oak and iroko are available from stock. Other wood types can be chosen on demand.

What is a chalet?

A chalet is made of separate cross-braced boards.

What is panel construction?

Panel constructions are made from boards pre-mounted on a frame and screwed together in the corners. A corner profile finishes it off.

Is it normal that the inner construction of my cedar garden house is made of whitewood?

Yes, that is normal. Cedar is a soft wood and inconvenient as a construction material because of its low carrying capacity. It is, however, ideal for sheating and finishing.

Which roofing is possible to combine with the Yvan Christiaens products?

Roofing made of shingles in various colours, fake tiles, metal sheet, EPDM foil, clay tiles and cedar slates.

Can I get an offer by e-mail or by phone?

It is best to visit your nearby dealer to discuss your wishes in detail. Complete the information file and we will send you the contact data of the dealer in your area.

Do I need a permit for my wooden shed?

Contact your local authorities and/or check http://www.ruimtelijkeordening.be.

Can you remove our old garden house?

Yes, we can remove your old garden house. Please contact your local dealer for further information and prices.
Important: An old garden house containing asbestos elements must be taken away by a licensed and specialised company.

Can you execute the concrete work?

Yes, if necessary we take care of all earthmoving and concrete work. Please contact your local dealer for more information and prices.

Can you provide our covered terrace with a wooden floor?

Yes, if you want, we can put wooden floor covering. Contact your dealer.

Can I buy doors, windows or loose parts from your company?

No, all parts are custom-made and for own production only. Loose parts cannot be supplied separately and are always part of a unit.

Can I paint my garden house?

Yes, but the paint must be damp controlling so the wood can still breathe. Autoclave-treated wooden garden houses must be left untreated for at least the first 3 years. Afterwards, they can be freshened up with garden oil! Garden houses made of cedar wood are best left untreated to weather naturally. You can and may treat them, but special oil adapted to cedar wood should be used!

Is it normal to have water rings and/or stains on interior walls or corners?

Yes, after a long period of rain, or at the side of the house that gets rained on most, water rings or stains might occur. Therefore, we recommend to apply 1 layer of coating on the inside of your garden house or order an anti-damp cloth [option] that will be integrated into the garden house during the production process.

Is it possible that the boards of my garden house do not all have the same width?

Yes, whitewood is very sensitive to weather conditions such as moist (swelling), sunlight (shrinkage), and it can measure up to a few mm difference.

Is it normal that the flat roof edging is made of pieces with various lengths?

Yes, it exists of 2 or more pieces and there is no minimum nor maximum length. 
Along the full roof length and on the corners the eaves are fit into each other through aluminium profiles. However, the length of the eaves is made out of one piece. Through special gluing, a unique and beautiful result can be achieved.

When opening the packing of the supplied garden house, I see blue liquid. Is this normal?

This is indeed possible. After production, the entire garden house is autoclave-treated for a while, so all elements are pre-treated. Even though perforated packing is used, it might be that not all (blue-coloured) liquid has drained. This is, however, no problem and is particular to the production procedure.

Is it normal that, in summer, my door panels have gaps?

Yes, the production procedure considers maximum expansion (during winter). In summer, wood can shrink which might result in gaps. It is yet very easy to manually, without using any tool, shift the tongue and groove boards to close the gaps.

Can the concrete flooring be larger than my garden house?

No, the sizes are indicated and are always smaller than the volume of the garden house and at least 5 cm higher than the ground level. The same applies for additional terraces. However, they cannot be poured at the same level, they must be at least 5 cm lower!

Is it normal that my roof retains some water?

During production, a slope gradient up to 3% into the direction of the drain side is provided. Between the drain hole and the side, or between both drain holes some water might be retained. This is, however, absolutely not harmful to your roof.

Is it normal that roof beams of autoclave garden houses are not fully sealed?

All parts are manufactured in our workshop, after which they are put under pressure in a container. Only by this procedure, the saw cut is treated. We try to consider shrinkage and expansion as much as possible beforehand, but sometimes there is a gap nevertheless. Such gaps are no disadvantage to the construction.

Is it normal that the outer walls of my cedar/oak/iroko wood garden house are composed of boards with different lengths?

Yes it is, because we use all-round tongue and groove boards. They were specifically manufactured to cover industrial buildings, house fronts, etc. The easy to manoeuvre boards have been perfectly cut and milled in our production hall. After the cedar wood has weathered, the various lengths won’t be that visible and it shall not affect the strength of your garden house. On the contrary, the wood shall bend and move to a lesser extent.

Is it normal that the stainless steel nails in panel constructions are visible? Why are they not concealed?

Yes it is. 25 years ago, the boards where only fixed by hidden nails in the tongue and groove joints. Since wood naturally expands and shrinks (due to weather conditions), they got loose after a while. At Yvan Christiaens, boards are nailed in a concealed manner, and then nailed through the wood for extra solidity. Over time, these stainless steel nails become almost invisible.

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